Saphirius returns and refunds.

Consumer customers have 14 days from receipt to exercise the right of withdrawal by writing to contact@saphirius.com or by any unambiguous statement expressing the decision to withdraw. After receiving the return or withdrawal request, Saphirius will send the applicable return address and shipping instructions. This address may differ from Saphirius' professional address and may be located outside the customer's country of residence depending on the order concerned. Items must be returned within 14 days after notification of withdrawal. Return costs are paid by the customer, except for Saphirius error, defective, damaged or non-conforming products. Returned items must be complete and undamaged, with accessories, labels and original packaging where possible. The customer is responsible for depreciation resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product. Refund is made no later than 14 days after notification of withdrawal; for goods, Saphirius may defer it until receipt of the return or proof of shipment. No item may be returned to any address other than the one sent in writing by Saphirius.

The applicable return address is sent by email after Saphirius receives the return or withdrawal request. It may differ from Saphirius' professional address. No item may be returned without written instructions from Saphirius.

Model withdrawal form: To Saphirius, contact@saphirius.com. Professional address for written notice, with no parcel return without prior instructions: 1 rue Marguerin, 75014 Paris, France. I hereby notify you of my withdrawal from the contract for the sale of the following goods: [goods description]. Ordered on: [order date]. Received on: [receipt date]. Order number: [order number]. Consumer name: [name]. Consumer address: [address]. Consumer email: [email]. Date: [date].

For a return or refund question, contact contact@saphirius.com with your order number.