Careful reply
Monday to Friday
Contact
A clear, quick and precise concierge service.
Product advice, sizing, order tracking, gifts, press or corporate projects: we answer with the same care we give the pieces.
Order tracking
Delivery, return, exchange
Urgent gift
Gift options and advice
Press & house
Dedicated requests
Customer care
A team replies by email for order and advice questions.
Write by emailGift concierge
For gift orders, curated selections and personalized attention.
Request guidanceMedia requests
For visuals, product credits, house information and collaboration requests.
Contact the studioNeed assistance
Gift order, custom selection or press invitation
We can prepare piece recommendations, a personal note, multi-address dispatch or a concise press file depending on your need.
Contact the house directlyFrequently asked questions
Before writing
Are Saphirius pieces hypoallergenic?
Compositions are listed on product pages to help you choose. For highly reactive skin, customer care can guide you toward the most suitable finishes.
How long does delivery take?
Delivery information: timing, fees, carriers, delivery areas and available options are confirmed at checkout based on ordered items, delivery address and availability.
Can I send a piece directly as a gift?
Yes. Premium gift options are shown separately when available. The invoice remains digital.
What if the size is not right?
Applicable return or exchange terms are described in the returns policy: Returns within 14 days after receipt. Requests can be sent to contact@saphirius.com; withdrawal may also be notified by any unambiguous statement. Return costs are paid by the customer except for Saphirius error, defective, damaged or non-conforming products. The size guide and customer care are here to help before ordering.
